WE'RE HIRING VisionPLUS Support Engineer
Location: Hyderabad, India
Experience: 4–7 Years | Full-Time | Rotating Offshore Shifts

Card transactions never sleep — and neither does the team that keeps them running. If you've spent your career in the trenches of VisionPLUS support and you're ready to own production incidents end-to-end rather than just log tickets, this is built for you. You'll be the specialist a global card-issuing bank leans on and you'll build a knowledge base that makes every future incident faster to solve than the last.

Job Description
We're hiring VisionPLUS Support Engineers (4–7 years) to handle production incidents (P1/P2), batch support, UAT issue resolution, and release/implementation reviews for a card-issuing workplace, with hands-on experience in TRAMS, CMS, FAS, and/or VMX and strong ABEND resolution skills. This is a build-and-run role — beyond diagnosing issues, you'll be expected to write and modify code for support-driven enhancements and fixes as they come up.
This role requires full flexibility to rotate across offshore shifts.



Strong client communication, clean documentation, and comfort owning issues end-to-end are essential.

Responsibilities
- Detect and classify production incidents (P1/P2) within minutes of alert or client report, capturing job name, ABEND code, timestamp, and business impact
- Resolve the incident and close out with an RCA note and knowledge-base update, meeting SLA targets of under 15 minutes for P1 acknowledgment and under 60 minutes for initial diagnosis
- Execute non-production environment batches within agreed SLA, create the report/status email covering batch blockers and issues, and drive the final solution/RCA
- Align daily with client and internal teams during stand-up on active incidents, UAT status, and upcoming releases
- Continuously log incident and ABEND resolutions into the shared knowledge base, and help maintain and improve P1/P2 playbooks and known-error documentation
- Support User A

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