We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite)
ZingHR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.
What we're looking for:
11–16 years of experience in Customer Support / Product Support / Client Services
Strong HRMS / HCM / Payroll / SaaS experience
Experience managing support teams and enterprise customer escalations
Solid exposure to SLA, CSAT, TAT, MTTR & FCR
Experience working closely with Product & Engineering teams
Strong people management and process improvement skills
? Location: Mumbai
? Experience: 11–16 Years
If you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.
📌 Senior Manager Customer Support (Mumbai)
🏢 ZingHR
📍 Mumbai