19 Sep
|
V Group
|
Bhopal
Position Summary
We are seeking a proactive and service-oriented IT Support Engineer to manage end-to-end IT infrastructure, user support, systems administration, asset management, and operational support across the organization. The role requires ensuring high system availability, maintaining IT security and compliance standards, supporting organizational operations, and driving continuous improvement initiatives that enhance employee experience and business efficiency.
Key Responsibilities
1. Technical Support & Infrastructure Management
- Perform monthly health checks for all organizational IT assets and devices.
- Ensure timely allocation, configuration, and deployment of IT assets for recent employees before their joining time.
- Maintain and monitor VOIP infrastructure to achieve maximum uptime and business continuity.
- Manage Microsoft 365 (O365) accounts, licenses, permissions, and user administration activities.
- Maintain accurate IT asset inventory records and conduct regular audits.
- Execute periodic backup and recovery testing to ensure data integrity and disaster recovery readiness.
- Monitor network, systems, and endpoint performance across business units.
2. Troubleshooting & Incident Resolution
- Provide first-level and second-level technical support to employees.
- Resolve critical IT issues within defined SLA timelines.
- Achieve high first-contact resolution rates through effective problem-solving.
- Troubleshoot hardware, software, network, email, VOIP, and system-related issues.
- Coordinate with external vendors and consultants for escalated technical concerns.
- Maintain ticketing records and ensure timely closure of support requests.
3. Information Security & Compliance
- Implement and enforce IT security policies and best practices.
- Support Information Security Management System (ISMS) initiatives and compliance requirements.
- Conduct periodic security audits and vulnerability reviews.
- Maintain ISO-compliant documentation, process re
📌 Information Technology Support Engineer (Bhopal)
🏢 V Group
📍 Bhopal