Job Description

About the job

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We're Hiring | Relationship Manager – B2C

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Location: Arjan Garh, Delhi

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Experience: 2+ Years

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Joining: Immediate joiners preferred

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Wizard Lifestyle Services Pvt. Ltd. is a corporate concierge company that supports organizations and their teams by managing both professional and personal tasks. The company offers services ranging from personal shopping to handling day-to-day personal responsibilities for executives, helping them focus on strategic work.

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Role Description:

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We're looking for a customer-focused and target-oriented Relationship Manager to join our team in Arjan Garh, Delhi. As a Relationship Manager, you will be the primary point of contact for our customers — from the first enquiry to final service delivery. You'll play a key role in converting leads into customers while building long-term relationships and ensuring an excellent customer experience.

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What You'II Own

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Lead Management & Conversion

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- Manage daily inbound and campaign-generated leads from Meta, Google, MyGate, society WhatsApp broadcasts and society camps.
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- Contact assigned leads within the defined response time.
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- Understand customer requirements, qualify leads, provide accurate quotations and close sales.
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Customer Consultation

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- Understand Wizard's B2C service portfolio and recommend the right services based on customer requirements.
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- Clearly communicate pricing, process and timelines.
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- Set realistic expectations and avoid over-promising.
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Order Management & Handover

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- Capture complete customer and service requirements.
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- Ensure accurate documentation, addresses, deadlines and special instructions.
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- Coordinate a smooth handover to the Operations team.
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Customer Relationship & Retention

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- Remain the customer's point of contact throughout the service journey.
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- Proactively communicate service updates and resolve concerns.
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- Encourage repeat business and customer referrals.
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Upselling & Cross-Selling

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- Identify additional customer requirements and recommend relevant services.
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- Build long-term customer relationships and increase customer wallet share.
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CRM & Reporting

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- Maintain accurate records of leads, calls, quotations, follow-ups and conversions in the CRM.
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- Keep the sales pipeline updated on a daily basis.
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- Submit daily sales/call reports and weekly pipeline updates.
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- Highlight lead-quality issues and conversion challenges to the Operations Manager.
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Qualifications

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- Client relationship management skills, including the ability to build trust, understand individual needs, and provide personalized solutions.
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- Strong communication and interpersonal skills to interact effectively with clients, executives, and internal teams.
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- Organizational and time-management skills to handle multiple tasks, prioritize requests, and meet deadlines.
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- Problem-solving and service coordination skills, with attention to detail and a focus on quality delivery.
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- Comfort working in a fast-paced, customer-centric environment and managing on-site interactions in Gurugram.
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- Proficiency with basic office software and digital tools for scheduling, documentation, and reporting.
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- Prior experience in concierge services, hospitality, retail, or customer service is an advantage.
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- Bachelor's degree or equivalent experience in business, hospitality, retail management, or a related field is preferred.
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Salary & Perks

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- ₹25,000 – ₹35,000 per month.
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- Performance-based incentives as applicable.
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- 6 days working with weekly 1 day off.
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- Paid holidays as per the company holiday calendar.
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If you are passionate about sales, customer relationships and converting opportunities into successful business, we'd love to hear from you!

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Interested candidates can apply directly or share their updated CV at [email protected]

📌 Relationship ManagerC (Gurugram)
🏢 Wizard Lifestyle Services
📍 Gurugram