Job Description

Job description:

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Location: Vennala, Kochi

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Company: Masterpet Care Private Limited

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About Us

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Masterpet is a tech-first pet care company based in Kerala, focused on delivering modern, high-quality grooming, wellness, and retail services for pets. We combine technology with genuine pet care to create a premium experience for pet parents.

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We are looking for a responsible and pet-loving Receptionist & Customer Experience Executive to manage our pet store operations in Vennala, Kochi.

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Key Responsibilities

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- Welcome and assist customers visiting the store
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- Handle appointment bookings and billing (POS system)
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- Answer phone calls and WhatsApp inquiries professionally
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- Maintain store cleanliness and front desk organization
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- Assist in managing inventory and stock display
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- Coordinate with grooming staff for smooth daily operations
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- Drive the pet pickup & drop van when required
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- Ensure pets are handled safely and comfortably
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Requirements

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- Comfortable handling dogs and cats
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- Good communication skills (Malayalam, English and basic Hindi)
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- Friendly, confident, and customer-focused personality
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- Basic computer knowledge
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- Valid driving license (LMV)
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- Freshers can apply
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Preferred Qualities

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- Interest in pets and animal care
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- Responsible and punctual
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- Ability to multitask in a fast-paced environment
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- Positive attitude and willingness to learn
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Salary & Perks

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- Competitive salary based on experience
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- Growth opportunity in a fast-growing pet care startup
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- Friendly and energetic work environment
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Job Type: Full-time

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- Work Location: In person
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📌 Receptionist & Customer Experience Executive (Kochi)
🏢 Masterpet Care
📍 Kochi