Job Description

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

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Key Responsibilities:

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- Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.
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- Provide effective customer service through voice, email, or chat communication.
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- Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
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- Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
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- Maintain consistent communication with customers to ensure prompt and accurate resolution.
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- Collaborate with internal teams to address and resolve issues effectively.
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- Follow service level agreements (SLAs) to deliver timely and efficient customer support.
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Required Qualifications:

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- Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
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- Solid verbal and written communication skills.
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- Ability to handle customer interactions with professionalism and empathy.
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- Knowledge of Salesforce or other ticketing tools is an added advantage.
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- Immediate joiners are preferred.
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- Flexibility to work in rotational shifts and rotational week-offs.
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Benefits :

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- A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.
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- Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am)
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- Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policy
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📌 Contact Center Agent (Hyderabad)
🏢 Latinem Private
📍 Hyderabad