RED Global is looking for an Operations Coordinator to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.

Roles and Responsibilities:
Monitor AMS operations, incidents, requests, problems, and changes.
Track SLA, KPI, service performance, risks, and action items.
Prepare operational reports, dashboards, and service review materials.
Support governance meetings, meeting minutes, and follow-up actions.
Coordinate with vendors, AMS teams, and key stakeholders.
Maintain service documentation, application inventory, and knowledge repositories.
Support resource onboarding/offboarding and project transition activities.

Skills and Experience:
2–5 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination .
Understanding of ITIL processes – Incident, Problem, Change,



and Request Management.
Experience with SLA/KPI tracking and operational reporting .
Experience coordinating AMS teams, vendors, and stakeholders .
Familiarity with ServiceNow or similar ITSM tools .
Strong communication, organization, documentation, and follow-up skills.
Soft skills: structured, process oriented, able to navigate a complex workplace
operational governance, service management coordination, service monitoring, process mapping.

Project Details:
Location: India (Remote)
Start Date: ASAP
Contract duration: 3 months with possible extension
Rate: USD/Day
Language: English

If you’re interested, please send your updated CV at or feel free to get in touch.

📌 IT Service Management Governance Analyst – Contract (India) (Ghaziabad)
🏢 RED Global
📍 Ghaziabad