Senior Account Manager – Digital Marketing
Location: Ahmedabad / Remote – India
Experience: 7+ Years
Industry: Digital Marketing Agency
Employment Type: Full-Time
Working Hours: 5:30 AM – 2:45 PM IST
About the Role
We are looking for an experienced Senior Account Manager – Digital Marketing to manage a portfolio of international clients, with a solid focus on client relationships, retention, account growth and overall account health.
The ideal candidate should have strong digital marketing agency experience, excellent client communication skills and the ability to coordinate multiple internal teams while acting as a strategic partner to clients.
Key Responsibilities
Client & Account Management
Manage a portfolio of approximately 30–40+ active digital marketing clients. Serve as the primary point of contact for clients and build long-term relationships with business owners and key decision-makers. Lead client onboarding, strategy meetings, campaign reviews and regular account check-ins. Understand clients' businesses, goals, target audiences,



competitors and marketing objectives. Clearly communicate campaign performance, deliverables, priorities and next steps. Proactively provide updates and maintain consistent client communication. Client Success & Retention
Take ownership of overall client satisfaction, retention and account health. Identify potential dissatisfaction, performance concerns and churn risks at an early stage. Develop recovery plans with internal teams for at-risk accounts. Handle client concerns, objections and escalations professionally. Ensure agreed deliverables and timelines are being met. Maintain strong client relationships even during periods of underperformance. Account Growth & Revenue
Identify genuine upsell and cross-sell opportunities based on client requirements. Recommend relevant services such as: SEO Google Ads Meta Ads Local SEO Website Development CRO AEO/GEO Social Media Marketing AI-powered marketing solutions Work with internal

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