About Lemonn

Lemonn is building a simple and trusted platform to make investing and wealth creation more accessible to every Indian. Our goal is to simplify the complexities of financial markets and empower users to make informed investment decisions.

We are focused on creating a seamless investing experience backed by technology, insights, and a strong customer-first approach. As we continue to grow, we are building creative products and experiences to become a preferred wealth-tech destination for investor

About the Role

We are looking for a dynamic and performance-driven Team Leader / Assistant Manager – Customer Support Operations to join Lemonn. The role involves managing customer support operations, driving team performance, ensuring superior customer experience, and contributing towards operational excellence in a fast-paced fintech environment.

The ideal candidate should possess strong leadership capabilities, analytical thinking, and excellent communication skills, along with the ability to manage people, performance, and operational metrics effectively.





Key Responsibilities

Manage and lead a team of customer support executives to achieve operational and service excellence goals.

Monitor daily team performance, productivity, adherence, and quality metrics.

Analyze operational data, prepare reports, identify trends, and share actionable insights with stakeholders.

Conduct regular performance reviews, coaching sessions, and feedback discussions with team members.

Drive team engagement, motivation, and performance improvement initiatives.

Ensure prompt and effective resolution of customer concerns while maintaining high customer satisfaction standards.

Coordinate with internal stakeholders for process improvements and issue resolution.

Prepare and present daily, weekly, and monthly MIS and performance reports.

Ensure compliance with company policies, processes, and regulatory requirements.

Support hiring, onboarding, and training initiatives

📌 Team Leader/ Assistant Manager (Bengaluru)
🏢 Lemonn | Making Trading Easy and Accessible For India
📍 Bengaluru