Job Description

We are hiring Customer Support Executives for an international Secure Ride process, where you will assist UK & US customers with their queries and concerns related to ride-hailing services such as Ola/Uber.

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Role: Customer Support Executive

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Process: Safe Ride – UK & US Clients

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Experience: Freshers & 6 Months BPO Experience

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Joining: Immediate Joiners Preferred

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Key Responsibilities

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- Handle customer queries and concerns related to ride bookings and services.
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- Provide accurate and timely resolutions to customer issues.
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- Assist customers with ride-related doubts, cancellations, payments, driver-related concerns, and other service queries.
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- Communicate professionally with UK and US customers.
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- Maintain a high level of customer satisfaction.
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- Follow defined process guidelines and quality standards.
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- Document customer interactions accurately in the system.
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Eligibility

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- Freshers are eligible to apply.
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- Candidates with 6 months or more BPO/customer support experience can also apply.
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- Excellent verbal communication skills are required.
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- Comfortable handling international customers.
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- Basic computer knowledge and good typing skills.
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- Immediate joiners will be preferred.
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Skills Required

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- Good English communication
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- Customer handling skills
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- Problem-solving ability
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- Active listening
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- Basic computer proficiency
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- Willingness to work in rotational shifts
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📌 Customer Support Executive - Safe Ride Process (Pragpura)
🏢 JMD Technologies
📍 Pragpura