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Experience: 6+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced skilled to contribute to the development and delivery of AI-first Customer Experience (CX) solutions that help enterprises transform and automate customer interactions at scale.

The role involves working across AI Agents, Agentic AI, Voice AI, Conversational AI, omnichannel engagement, workflow automation, and AI-powered customer support. The ideal candidate will combine strong technical expertise with a deep understanding of enterprise customer experience, automation, and emerging AI technologies.

Requirements

Key Responsibilities
- Contribute to the design and delivery of AI-first customer experience and automation solutions for enterprise customers.
- Work with AI Agents and Agentic AI technologies to automate customer interactions and business workflows.
- Develop and support Conversational AI and Voice AI experiences across customer engagement use cases.




- Design omnichannel customer journeys across voice, messaging, chat, and other digital channels.
- Integrate AI-powered solutions with enterprise applications, CRM platforms, APIs, and business workflows.
- Translate customer and business requirements into scalable technical and product solutions.
- Collaborate with Product, Engineering, AI/ML, Customer Success, and other teams throughout solution development and delivery.
- Support the development of intelligent workflows that automate repetitive customer support and operational processes.
- Evaluate AI solutions for accuracy, reliability, scalability, security, and customer experience.
- Analyse customer interaction data and identify opportunities to improve automation, engagement, and service outcomes.
- Participate in solution design, technical discussions, product demonstrations, and enterprise customer engagements where required.
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📌 Director of Growth (Mumbai)
🏢 Weekday AI
📍 Mumbai