Role: Lead- Technical Trainer

Department: Operations Location: Bengaluru, India Experience: 4 - 7 Years

Your Team:

You'll be working with the After Sales team — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy:

Break. Believe. Build.

Break stuff, break assumptions, break the thumb rule.

Believe in the team, the process, and through failures.

Build fast, build passionately, build to simplify.

Own it like you mean it.

What you’ll own:

Across a shift you'll lead a team of 3-4 Customer Support Executives, ensuring smooth day-to-day operations and high-quality customer interactions. You'll report to the Customer Support Operations Lead and be the first point of escalation on your shift.

What you’ll do:

• Supervise and guide a team of 3-4 support executives during your shift, ensuring SLAs and quality standards are met





• Be the first escalation point for complex or unresolved customer issues — triage, resolve, or escalate to the right team with full context

• Monitor real-time queue and ensure tickets are being picked up, actioned, and closed on time

• Conduct daily briefings, track attendance, and maintain shift handover notes for continuity across shifts

• Identify coaching opportunities through call/chat monitoring and give on-the-floor feedback to executives

• Flag recurring issues or patterns to the Customer Support Operations Lead for RCA and process improvement

• Maintain accurate shift-level reports on key metrics — resolution rate, response time, escalations

What you’ll bring:

• 2–4 years in customer support, with some experience handling escalations or informally leading a team

• Comfortable working in a 24/7 shift environment including nights and weekends

• Transparent communicator who can stay calm under pressure and make quick calls on

📌 Team Lead (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru