Job Description

Position: Senior Officer – IT

Location: Mapusa, North Goa

Experience: 3–5 Years in Pharma IT / Manufacturing IT Domain

Qualification: B.Tech / BCA / Diploma in IT or equivalent

Shift: Rotational Shifts

About the Role

We are looking for an experienced Senior Officer – IT to manage and support IT infrastructure and computerized systems associated with manufacturing equipment and instruments. The role will be responsible for backup and restoration activities, user account management, system administration, troubleshooting, IT documentation, and coordination between the Engineering and IT departments.

The position requires hands-on experience in a pharmaceutical manufacturing environment, with a strong understanding of computerized systems, manufacturing equipment, and IT regulatory compliance.

Key Responsibilities

Backup & Data Restoration
- Execute and monitor online backups of servers, instruments, and manufacturing equipment.
- Perform manual backup activities for instruments and equipment as per defined procedures.




- Execute data restoration activities and maintain appropriate records.
- Ensure backup and restoration activities are performed in accordance with approved SOPs.

System Administration & Manufacturing IT
- Manage and administer embedded systems, PLC, SCADA, HMI, and MES systems.
- Perform user account creation, modification, deletion, and access management for instruments and equipment.
- Support authorization and access-control activities as per established procedures.
- Provide L1–L2 troubleshooting for systems and applications within the assigned area.

IT & Network Support
- Monitor and support LAN/WAN connectivity for manufacturing and office environments.
- Troubleshoot and resolve software and hardware-related issues within defined timelines.
- Provide desktop support and coordinate allocation/setup of recent computer systems for users.
- Maintain an up-to-date IT asset inventory.
- Support IT-related requirements for manuf

📌 Senior Officer (Panaji)
🏢 Glenmark Pharmaceuticals
📍 Panaji