19 Sep
|
BrightEdge
|
Hyderabad
19 Sep
BrightEdge
Hyderabad
Location - Remote
Reports to - Senior Manager, Implementations, Brightedge
BrightEdge is seeking an experienced Site Agent Implementation Specialist (Senior) to lead the implementation, optimization, and long-term success of Site Agent, one of BrightEdge's most strategic automation products. This role combines deep technical implementation expertise with customer relationship management and program ownership to deliver exceptional customer outcomes across Enterprise and Mid-Market accounts.
As the primary technical owner for a portfolio of Site Agent customers, you will manage implementations from technical discovery through go-live and ongoing performance optimization. You'll serve as a trusted advisor to customers while partnering closely with Customer Success, Sales, Product, Engineering, and Professional Services to maximize adoption, retention, and business value.
In addition to managing your own portfolio, you will help scale Site Agent across BrightEdge's customer base by leading current deployments, supporting strategic renewals, mentoring teammates,
and contributing to product innovation.
Mandatory Requirement: This role requires regular customer-facing coverage during U.S. Eastern Standard Time (EST) and Pacific Standard Time (PST) business hours. Candidates must be able to consistently support customers across these time zones as part of their regular working schedule.
What You'll Do
Customer Portfolio Ownership
- Own and manage a portfolio of Site Agent customer accounts across both New Logo and Existing Customer business.
- Take accountability for customer health, adoption, satisfaction, and retention.
- Conduct regular customer touchpoints and quarterly business/performance reviews.
- Identify optimization opportunities and recommend SEO best practices to improve customer outcomes.
- Partner with Customer Success Managers and Strategic Account Managers on renewal and expansion strategies.
Implementation & Technical Delivery
- Lead end-to-end Site A
📌 Senior Implementation Specialist (Hyderabad)
🏢 BrightEdge
📍 Hyderabad