Salesforce Sales Cloud and Service Cloud Functional Consultant

Location: Chennai

Employment type: Full Time

Experience: 4+ years in Salesforce consulting or functional delivery, including hands-on implementation in Sales Cloud or Service Cloud.

About Teceze

Teceze is an IT services company supporting clients across Digital Workplace Services, Cloud and Infrastructure, Cyber Security, Staff Augmentation and Global Procurement Services. This role contributes to client Salesforce consulting and delivery, working with business stakeholders and technical teams to implement, improve and support enterprise applications.

Role purpose

Teceze is seeking a Salesforce Functional Consultant to improve client sales and service processes through practical platform configuration. You will work directly with business users to define requirements, configure reliable workflows, validate outcomes and support adoption. The role requires deep expertise in at least one cloud and working knowledge of the other.

Key responsibilities
- Facilitate workshops with sales,



service and operations teams to understand process pain points, business rules, reporting needs and success criteria.
- Configure lead, account, contact and chance processes, including qualification, stages, approvals and forecasting requirements where applicable.
- Configure case management, queues, routing, Omni-Channel, Knowledge and service-level workflows appropriate to the client service model.
- Build Flow automation, validation rules, page layouts and user experiences that simplify work while maintaining clear exception handling.
- Configure roles, permission sets and sharing requirements with security stakeholders, validating access through representative user scenarios.
- Define reports and dashboards that use agreed business definitions and support operational decisions rather than only activity reporting.
- Prepare functional specifications, user stories and acceptance criteria for requirements that nee

📌 Salesforce Sales Cloud and Service Cloud Functional Consultant (Chennai)
🏢 TECEZE
📍 Chennai