1. Technical Expertise (Mandatory)
- years of experience in Citrix administration, with strong L2/L3 exposure.
- Hands‑on expertise in:
- Citrix DaaS / CVAD
- Citrix Cloud & Cloud Connectors
- Manage, Monitor, Workspace
- Robust understanding of:
- Delivery Controllers, VDAs, Machine Catalogs, Delivery Groups
- ICA/HDX protocol behavior
- Experience managing large‑scale enterprise environments (thousands of users).
2. Advanced Troubleshooting & RCA
- Act as L3 escalation point for complex or high‑impact incidents.
- Expertise in diagnosing:
- Logon slowness and failures
- Session disconnects, freezes, and latency
- Application launch and performance issues
- Perform root cause analysis (RCA) and define permanent fixes.
- Lead Major Incident bridges and drive resolution.