This role exists to retain, grow, and systemize client relationships.

You are not a support agent.

You are not a cheerleader.

You are accountable for client outcomes, renewals, upsells, and long-term value.

If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.

Core ResponsibilitiesClient Ownership & Relationship Management
- Own a portfolio of active clients end-to-end
- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn

Strategy & Value Delivery
- Understand each client’s business model, goals, and constraints
- Translate business goals into clear execution plans for internal teams
- Ensure delivered work aligns with commercial objectives
- Push back on poor ideas or unrealistic expectations using logic
- Identify gaps, missed opportunities, and expansion areas

Success Metrics & Retention
- Drive renewals, expansions, and long-term retention




- Track client health using defined success indicators
- Reduce churn through proactive intervention
- Document wins, blockers, and risks consistently

Internal Coordination
- Work closely with delivery, design, marketing, and ops teams
- Convert client conversations into clear, actionable internal briefs
- Maintain clarity on priorities and execution status
- Eliminate miscommunication between client and delivery teams

Upsell & Account Growth
- Identify natural upsell opportunities based on real client needs
- Present expansions with transparent business justification
- Coordinate pricing, scope changes, and approvals
- No hard selling. If you push irrelevant services, you are doing it wrong

Daily Work Includes
- Client calls and follow-ups
- Reviewing active projects and progress
- Translating feedback into structured action items
- Reviewing performance metrics and reports
- Internal alignment calls with deliv

📌 Client Strategy (India)
🏢 Infobrandz
📍 India