Role & responsibilities
- Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
- Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
- Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
- Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
- Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
- Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
- Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
- Support user account activities including profile issues, local permissions, and device access in line with IT security policies
- Work closely with Identity,



Security, and Network teams to resolve access-related or policy-driven issues
- Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members
- Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.

Preferred candidate profile
- Robust hands-on experience supporting Windows 11 Enterprise environments.
- Practical experience supporting macOS in a corporate environment
- Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
- Experience working with ITSM tools, remote support utilities, and device management processes.
- Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).
- Strong customer-first mindset with excellent communication skills
- Proven ability to prioritize workload and work effectively under SLA pressure
- High

📌 Desktop Specialist (Amravati)
🏢 Dun & Bradstreet India
📍 Amravati