About the Company

We are looking for an experienced 4LS Support Engineer/Lead/Sepecialist with years of experience supporting cloud-native, distributed, and observability applications in mission-critical production environments. The role requires very valuable expertise in advanced troubleshooting across applications, microservices, Kubernetes platforms, infrastructure, networking, databases, and observability stacks, with the ability to lead critical incident recovery, perform deep Root Cause Analysis (RCA), and drive corrective and preventive actions as the highest technical escalation point.

About the Role

Your responsibilities include leading L4 support operations for cloud-native observability applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments, and acting as the highest technical escalation point for customer-critical incidents.

Responsibilities
- Lead L4 support operations for cloud-native observability applications and distributed systems, ensuring high availability, reliability,



and operational excellence across production environments.
- Drive resolution of complex production incidents, lead service recovery efforts, and leverage AI-assisted troubleshooting and analytics tools to accelerate diagnosis, impact assessment, and restoration of services.
- Lead deep root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions to improve platform stability, resilience, and customer experience.
- Utilize advanced expertise across OAM/FCAPS, Kubernetes, microservices, infrastructure, networking, databases, and observability platforms to diagnose and resolve complex technical challenges.
- Serve as the highest technical escalation point for customer-critical incidents, providing technical leadership and coordination across Engineering, L2/L3 Support, and customer teams.
- Participate in a 24x7 rotational support orga

📌 4LS Support Engineer/Lead/Specialist (Bengaluru)
🏢 NOKIA
📍 Bengaluru