Job DescriptionWe're Hiring || Manager – Quality || International E-Commerce Process (North America)
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- Location: Jaipur N
- Working Days: 5 Days a Week N
- Shift: Rotational N

nKey Responsibilities:
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- Lead the Quality function for the International E-Commerce vertical N
- Drive quality frameworks, audits, calibrations, and governance N
- Analyze performance data to identify improvement areas and implement action plans N
- Partner with Operations& Training teams to improve CSAT, FCR, and KPIs N
- Conduct RCA (Root CauseAnalysis) and implement corrective/preventive measures N
- Mentor and develop the Quality team to achieve business goals N
- Ensure compliance with client and organizational standards N

nDesired Candidate Profile:
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- Proven experiencein Quality leadership role in International BPO/E-Commerce process N
- Strong understanding ofQuality tools, Six Sigma methodologies (preferred) N
- Excellent stakeholder management and client communication skills N
- Solid analytical and data interpretation skills N
- Experience managing North America clients/processes preferred N
- Ability to work in North America shifts N

📌 Quality Assurance Manager (Shahpura)
🏢 TP
📍 Shahpura