Job Description

WE'RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)

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A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.

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Position: Senior Associate – International Insurance Voice Process (L1)

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Location: Kakkanad, Kochi

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Work Mode: Work from Office

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Market: US / International Insurance

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Shift: US Rotational Night Shifts

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Salary: ₹3 LPA – ₹5.5 LPA

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Education: Graduation Mandatory

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Joining: Immediate / Short-Notice Joiners Preferred

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Key Responsibilities

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- Handle international insurance voice interactions and advantages-related support activities.
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- Review claim documents and supporting information to determine appropriate next steps.
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- Coordinate with healthcare providers, customers, and other stakeholders.
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- Manage follow-ups and resolve pending requests within defined timelines.
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- Identify and resolve processing exceptions and operational issues.
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- Escalate complex cases when required.
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- Maintain accurate and compliant documentation for every interaction.
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- Meet defined quality, productivity, accuracy, and SLA targets.
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- Support multiple insurance products, workflows, and processes.
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- Assist team members through knowledge sharing and process guidance.
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- Contribute to process improvement and enhanced customer experience.
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Mandatory Eligibility

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- Graduation in any discipline.
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- Relevant experience in US / International Insurance Voice Process is mandatory.
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- Voice-process experience specifically within the Insurance domain is required.
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- Excellent English communication skills (B2 level or above).
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- Comfortable working in US rotational night shifts.
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- Willing to work from office in Kakkanad, Kochi.
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- Immediate / short-notice joiners are preferred.
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Candidates without relevant International Insurance Voice Process experience may not be considered.

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Preferred Experience

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Experience in any of the following areas will be an advantage:

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- Insurance Claims Processing
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- Benefits Administration
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- Healthcare Insurance Operations
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- Disability Claims
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- Leave Administration
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- Provider Outreach
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- Claims Support
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- Insurance Customer / Provider Service
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- International Contact Center Operations
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- Quality, Productivity and SLA Management
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Key Skills

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- Strong verbal communication and active listening
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- Customer and provider handling
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- Problem-solving and decision-making
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- Documentation and case management
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- Follow-up and workflow management
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- Ability to independently handle complex or escalated insurance scenarios
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Hiring Process

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Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer

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Compensation

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₹3 LPA – ₹5.5 LPA

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Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents.

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How to Apply

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Interested candidates can share their updated résumé via Email or WhatsApp along with the following details:

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- Full Name
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- Email Address
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- Phone Number
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- Current Employment Status
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- Current Company
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- Current Location
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- Total Experience
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- Relevant Insurance Voice Experience
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- Current Salary
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- Expected Salary
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- Notice Period / Earliest Joining Date
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- Willing to relocate to Kochi: Yes / No
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- Comfortable with US Rotational Night Shifts: Yes / No
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Recruiter: Dr. Jeena Jose C

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Email: [email protected]

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WhatsApp / Call: +91 (phone hidden)

📌 Senior Associate - US Insurance Voice Process (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi