Job Description

Requirements Gathering:

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- Participating in Evaluation of requirements
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- Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
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- Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.
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Analysis and Design

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- Analyze current systems and processes to identify areas for improvement.
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- Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
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- Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
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- Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
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- Create and maintain comprehensive documentation, including user manuals and training materials.
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- Design new processes that align with business goals, incorporating best practices and compliance requirements
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- Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.
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Business Requirement writing & Testing and Quality Assurance:

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- Preparation/Reviewing the BRD and FSD for functionalities to be build
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- BR & CR writing and FSD review
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- Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
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- Develop and execute test plans to validate system functionality against requirements
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- Ensure that solutions meet business needs and validate system functionality.
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- Facilitating cross functional alignment & governance reviews
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- Knowledge transfer - Repository creation and management as per plan
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- Conduct training sessions for end-users on recent systems and processes.
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- Provide ongoing support and troubleshooting for system-related issues
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- Establish mechanisms for collecting feedback on system performance and usability post-implementation.
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- Collect feedback post-implementation to identify areas for further enhancement
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- Stay updated on industry trends and best practices to recommend improvements
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Adherence to Project calendar

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- Adherence to submission of Ops deliverables as per project calendar.
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- Serve as a liaison between business units and IT, ensuring effective communication and understanding.
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- Product launch requirements handling & go live of the requirements before 3 months of the hit date.
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- Zero defect post production due to incomplete BR
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- Support project managers in planning and executing projects
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- Monitor project progress, ensuring alignment with requirements and timelines.
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- Provide ongoing support and clarification of requirements throughout the project lifecycle
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Compliance

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- Strengthen control & compliance of all transactions in POS.
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- Strengthen reporting of BAP submission
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- Identification of key process / product parameters having a financial or customer impact
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- Facilitating deployment of prioritized SIC's
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- Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
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- Regulatory reporting on time
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- No major outage in any other audit
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Improve Customer & Distributor Experience

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- Analyze NPS to find gaps and drive improvement
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📌 Senior Manager- Policy Administration (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram