Job Description

Job Title: Community Leader

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Location: Gurgaon (Work from Office)

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Type: Full-time

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Experience: 2–4 years

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Reports To: Content Head

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Why This Role Exists

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Behind every excellent parent is a strong support system.

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At Parentune, we're building that system—day in, day out.

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The Community Leader role sits at the heart of this mission. You're not here to just "moderate" a forum. You're here to build a real-time, high-trust, high-retention parent community—across platforms, age buckets, and needs.

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From resolving queries at record speed to running expert-led sessions and scaling parent-to-parent conversations, this role is for someone who wants to create daily value—and see that value reflected in a parent's relief, action, and return.

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What You'll Own

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- End-to-end parent engagement across age buckets (Pregnancy, Newborn, Toddler, School-Going).
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- CSE team leadership across English, Hindi, and regional touchpoints, managing Daily Sheets and Response Time standards.
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- Onboarding and logistics for Doctors, Experts, video shoots, blog reviews, and "Ask Doctor" sessions.
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- Community recognition initiatives (such as Parentune ProParent) and brand campaigns (e.g., Sebamed, Nestle) with activity trackers and payouts.
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- Monetization alignment for Parentune Pro/Plus memberships, paid expert sessions, and courses.
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- Who You Are
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- A community-first thinker - you know the difference between reach and retention
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- Sharp at listening - you decode what parents don't say
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- Fast, dependable, and detail-obsessed - you follow through on every conversation thread
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- You've run WhatsApp or app communities, and you know what makes users come back
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- You're at ease speaking with Parents, Doctors, and Experts and can hold your ground
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Bonus if You've

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Worked in a startup, maternal/healthcare brand, have built communities, and have an expert onboarding background, are a parent yourself - you'll know exactly what we mean when we say "frazzled mom at 2 AM"

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Why This Role Matters

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Parentune is India's most trusted parenting community. The work you do here impacts real decisions made by real parents—for their child's health, nutrition, wellbeing and development.

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This isn't a passive role. It's the difference between a parent feeling lost, and a parent feeling understood and supported.

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What You'll Get

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High ownership, clear impact, and direct visibility with Leadership

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Opportunities to grow into team leadership and growth pathways

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A fast-moving, feedback-driven environment where you can initiate, learn, and scale

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Competitive salary and the chance to work on something that truly matters

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Before You Apply

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- This is a full-time, on-site role based at our Gurgaon office.
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- We are seeking dedicated professionals who are fully aligned with an in-office collaborative environment; remote, freelance, or consulting arrangements are not available for this position.
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- If you are passionate about building high-trust support ecosystems for Indian parents at scale and driving impactful community engagement, we look forward to receiving your application.
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Let's create the future of parenting support, together.

📌 Community Leader (Gurugram)
🏢 parentune.com
📍 Gurugram