POSITION SUMMARY:

The Team Lead is responsible for overseeing 20x5 monitoring and support operations for the RPA platform and automation bots. The role ensures high availability, timely incident resolution, and smooth platform operations by leading a shift-based L1 support team and coordinating with cross-functional stakeholders.

JOB FUNCTION AND RESPONSIBILITIES:
Lead and manage L1 monitoring operations across a 20x5 model with rotational shifts
Supervise real-time monitoring of UiPath Orchestrator, bot schedules, queues, and triggers
Ensure timely incident triage, RCA, and resolution within defined SLAs
Act as the primary escalation point for critical incidents and unresolved issues
Drive adherence to ITIL processes (incident, problem, and change management)
Oversee job restarts, transaction reprocessing, and production support activities
Ensure proper documentation of incidents, RCAs, and knowledge articles
Coordinate with Development, Infrastructure, QA, and Operations teams for issue resolution
Support code migrations, configuration changes,



and CAB activities
Monitor team performance, shift coverage, and ensure adequate backfill planning
Drive continuous improvement through automation, SOP refinement, and proactive monitoring

QUALIFICATION:
B.E / B. Tech / MCA
Solid experience in UiPath Orchestrator and RPA support operations
Solid understanding of L1/L2 support models and production incident management
Knowledge of Python (basic), AWS, GitHub, and scripting
Experience with log analysis, RCA, and automation failure troubleshooting
Familiarity with Oracle/MySQL and basic query execution
Working knowledge of ITIL and SDLC processes
Proven team leadership and shift management experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS: Rotational shifts spread across morning, mid and evening shifts. Weekend support for planned maintenance activities. Office Connect once a week. No travel required

📌 Team Lead, Digital Transformation Bengaluru (India)
🏢 Onity
📍 India