18 Sep
|
EarlySalary Services
|
India
18 Sep
EarlySalary Services
India
Core Responsibilities
Manage day to day activities of the team and their performance.
Monitoring calls and guide Tele-callers to achieve and improve on the performance & delegating task to team members.
Set goals and handle tele-callers by coaching on sound Collection practices, role plays and provides regular feedback to tele-callers.
Ensure team meets daily Collection target.
Preparing Roster, shrinkage and attrition calculation, Agent report etc.
Inspiring the team to achieve team and organizational goals.
Developing and implementing a timeline to achieve targets.
Conducting/ facilitating training of team members to maximize their potential.
Conducting weekly performance review.
Creating a pleasant working setting that inspires the team.
Academic Qualifications
Graduation
📌 Team Leader Tele Collections Pune (India)
🏢 EarlySalary Services
📍 India