18 Sep
|
Startek Aegis Customer Support Services
|
India
18 Sep
Startek Aegis Customer Support Services
India
We are looking for a Conversational AI Designer to design customer experiences for AI-powered voice and chat solutions. The candidate will be responsible for conversation flows, voicebot behaviour, error handling, escalation journeys and customer experience.
Design end-to-end conversational flows for AI voice and chat.
Analyse customer call/chat transcripts and identify common customer journeys.
Design intent, entity, confirmation and escalation flows.
Create failure-handling journeys for interruptions, silence, miscommunication and out-of-scope queries.
Design voice-specific experiences including turn-taking, barge-in, pacing and confirmation.
Define human handover and escalation rules.
Create prompts and response content for AI assistants.
Analyse live bot conversations and recommend improvements.
Work closely with AI Engineers and client stakeholders.
Present conversation designs to clients.
📌 Walk In Conversational Ai Designer Bengaluru (India)
🏢 Startek Aegis Customer Support Services
📍 India