Key Responsibilities

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Customer Acquisition & Business Generation
Source gold loan business through walk-ins, local references, and field activities
Achieve monthly disbursement and portfolio growth targets
Generate leads through referrals and cross-sell financial products (insurance, loans, etc)
Gold Appraisal & Loan Processing
Conduct gold valuation (purity testing, weight verification) as per company standards
Process loan applications including documentation, KYC verification, and data entry
Ensure accurate loan disbursement, renewal, and closure within TAT
Counsel customers on eligibility, interest rates, and repayment terms
Customer Relationship & Service
Handle customer queries (walk-in, phone, email) and provide product guidance
Build robust customer relationships to drive repeat business and retention
Conduct follow-ups for renewals, collections, and overdue cases
Branch Operations & Cash Handling
Manage cash transactions and ensure adherence to cash handling guidelines
Support maintenance of branch records, daily MIS, and system data
Assist in gold packet handling, tagging, and storage processes
Compliance & Audit Support




Ensure adherence to KYC norms and internal policies for all transactions
Maintain proper documentation and audit trails for all loans
Support internal/external audits and ensure zero deviations
Market Outreach & Local Engagement
Conduct local marketing activities, roadshows, and campaigns
Build relationships with local influencers, jewelers, and connectors
Track competitor offerings and gold price trends
Key Skills & Competencies
(Consolidated from profiles + market data)
Gold valuation & appraisal basics
Sales & target orientation
Customer service & relationship management
Loan processing & documentation
Cash handling & basic operations
Communication & interpersonal skills
MS Office / data entry
Qualification
Graduate (B.
Com / BBA / BCA / BA preferred)
Certification in gold appraisal (preferred)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Gold Loan Officer Gold Loan Nagar
🏢 Tata Capital
📍 Nagar