Job Title: Customer Support Executive – Voice & Non-Voice Process

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for Voice and Non-Voice processes. The selected candidates will be responsible for handling customer interactions, resolving queries, providing accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities
Handle customer queries and provide appropriate solutions through voice calls, chat, email, and other digital channels.
Understand customer requirements and provide accurate information about products/services.
Maintain skilled communication and build positive customer relationships.
Follow company policies, processes, and quality standards.
Maintain accurate records of customer interactions and update relevant systems.
Escalate complex issues to the appropriate department when required.
Achieve assigned performance, productivity, and quality targets.




Ensure timely follow-up and proper resolution of customer concerns.

Candidate Requirements
Minimum qualification: 12th Pass / Graduate.
Valuable verbal and written communication skills.
Basic knowledge of computers and internet applications.
Customer-oriented attitude with valuable listening and problem-solving skills.
Ability to work in a team and meet performance targets.
Freshers and experienced candidates can apply.
Willingness to work in rotational shifts, if applicable.

What We Offer
Competitive salary with performance incentives.
Training and development opportunities.
Growth opportunities and promotion opportunities.
Professional and supportive work environment.
Opportunities for both freshers and experienced professionals.

Process: Voice & Non-Voice

Employment Type: Full-Time

Experience: Freshers / Experienced

Qualification: 12th Pass / Graduate

📌 Voice & Non Voice Call Center Agent Pune
🏢 SSK GLOBAL BUSINESS SOLUTIONS
📍 Pune