Position: Service Coordinator

Job Type: Full time | In office

Experience: 1–3 Years preferred

Location: Shoolin Engineering Pvt. Ltd

Key Responsibilities
Coordinate and schedule service visits for customers.
Receive and handle customer service requests through calls and WhatsApp.
Coordinate with technicians and assign service/installation jobs.
Maintain daily records of service calls, pending jobs, completed jobs, and follow-ups.
Communicate with customers regarding service schedules, technician visits, and job status.
Prepare and maintain service-related reports, documents, and records.
Follow up with customers after service completion for feedback and pending issues.
Coordinate spare parts/material requirements with the concerned team.
Track technician field visits and service activities.
Visit customer locations when required for field coordination, inspection, follow-up, installation,



or service-related work.
Support technicians during field assignments and ensure jobs are completed on time.
Coordinate with the sales and technical teams for smooth customer service.
Handle any other service-related work assigned by management.
Required SkillsGood communication and customer-handling skills.
Basic knowledge of MS Excel and computer operations.
Valuable coordination and follow-up skills.
Ability to manage multiple service requests.
Willingness to travel for field work/customer visits when required.
Responsible, punctual, and organized.

Preferred CandidateCandidates with experience in service coordination, customer support, field service, technical coordination, or similar roles will be preferred.

📌 Service Coordinator Bhubaneswar
🏢 SHOOLIN ENGINEERING PRIVATE
📍 Bhubaneswar