Job Description

We're looking for a Guest Service Associate to join our Front Office team in Kochi, India. In this role, you'll be the first point of contact for our guests, delivering exceptional service that exceeds expectations while maintaining the highest standards of professionalism and hospitality. You'll be responsible for creating memorable guest experiences through efficient check-ins and check-outs, resolving inquiries with empathy and enthusiasm, and collaborating with team members to ensure seamless daily operations.

Guest Services & Relations
Greet guests with a warm, friendly demeanor and provide swift, qualified check-in and check-out services
Address guest inquiries and resolve complaints in a timely and efficient manner, ensuring satisfaction and loyalty
Maintain detailed records of guest interactions and preferences to personalize future experiences
Liaise with other departments to resolve operational issues and enhance guest experiences

Administrative & Operational Management
Manage room bookings and reservations with accuracy and attention to detail




Maintain the Front Office log book and prepare comprehensive shift reports
Record and coordinate information regarding banquets and special hotel functions
Ensure compliance with all procedures and standards outlined in the organization's manual
Verify room status with Housekeeping to maintain accurate occupancy records

Team Support & Collaboration
Support team members in delivering consistent, high-quality service
Communicate clearly with colleagues across departments to facilitate smooth operations
Demonstrate a proactive approach by identifying prospects for service improvements
Contribute to a cooperative team setting that prioritizes guest satisfaction

Additional Responsibilities
Handle additional duties as delegated by management
Remain flexible and adaptable to changing operational needs
Recognize and escalate matters affecting the organization's interests to management

📌 Guest Service Associate Front Office Kochi
🏢 AccorHotel
📍 Kochi