Job Title: Digital Transformation & Modernization

Location: Mumbai

Reporting To: CIO

Role Purpose: To lead enterprise-wide transformation and modernization initiatives across core platforms including iTopaz, iTariff, Intellihub, and enterprise integrations. The role will drive end-to-end delivery, ensure business continuity, and enable scalable, future-ready architecture while maximizing user adoption and business value.Drive delivery and ownership of business systems for ECU's global LCL operations. This role acts as a bridge between Operations, IT, and Leadership, bringing solid LCL domain understanding to translate business needs into practical, scalable technology solutions.

Key Responsibilities
Own delivery, stability, and enhancements of core platforms (TMS, MDM, Finance, integrations)
Work closely with operations and commercial teams to translate business needs into system solutions
Design and implement solutions for LCL workflows—consolidation, routing, costing, invoicing,



exception handling
Evaluate complex business and customer requirements; conduct feasibility and drive solution approach
Ensure disciplined execution, release management, and production support
Lead and build a robust team across delivery, BA, and support functions
Drive improvements in data quality, process standardization, and user adoption

What We're Looking For
15+ years of experience in IT delivery / enterprise applications
Strong LCL domain expertise (must-have)
Experience in logistics / freight forwarding / NVOCC environment
Hands-on experience with TMS and integrated systems
Robust business analysis and solutioning capability, including feasibility assessment
Proven experience managing stakeholders across operations and leadership
Track record of leading teams and delivering global programs

📌 Senior Business It Delivery Manager Mumbai
🏢 ECU Worldwide
📍 Mumbai