About the Company

About Credgenics: Credgenics is a leading SaaS-based collections and debt resolution platform, empowering financial institutions, banks, NBFCs, and fintechs to optimize recoveries through automation, AI, and data-driven insights. We help businesses enhance efficiency, ensure compliance, and maximize collections.

About the Role

Role Overview: We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption.

Responsibilities

Client Training & Onboarding:

- Conduct detailed product demos and training sessions for clients after onboarding.
- Customize training sessions based on client requirements and industry best practices.
- Develop training materials, user guides, and FAQs for a smooth onboarding experience.

Collaboration & Coordination:

- Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly.
- Act as a bridge between clients and internal teams to ensure smooth implementation.
- Gather feedback from clients and provide insights to the product team for feature enhancements.





Process Optimization & Support:

- Continuously refine training programs to improve client understanding and adoption.
- Monitor client engagement and provide additional support where needed.
- Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements.

Qualifications

- 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI workplace.

Required Skills

- Strong communication and presentation skills to effectively conduct product demonstrations.
- Ability to simplify complex concepts for diverse client teams.
- Experience working with cross-functional teams (Sales, CSM, Product, and Tech).
- Proficiency in training tools, LMS platforms, and CRM systems is a plus.
- Passion for customer success and problem-solving mindset.

Preferred Skills

- Proficiency in training tools, LMS platforms, and CRM systems is a plus

Why Join Credgenics?

- Be a part of a fast-growing fintech SaaS company transforming the collections industry.
- Work with top financial institutions and technology leaders.
- Opportunity to drive impact by enabling clients to leverage cutting-edge technology.
- A collaborative, dynamic, and innovative work culture.

📌 Product Trainer (Uttar Pradesh)
🏢 Credgenics
📍 Uttar Pradesh