Remote: Remote

We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across adiverse, multilingual teamworking both remotely and onsite.Key ResponsibilitiesCandidate must be reachable 24x7 for any help.Experience in giving training / onboarding current hires,Handleteam scheduling , should havemanaged rosters/scheduling for teams working in multiple shifts.OverseeQuality Assurance ,Training , andPerformance ManagementCreate and maintaincomprehensive reports in Microsoft Excel(pivot tables, dashboards, etc.)Conductinterviews , leadonboarding , and manageemployee reviewsOrganize and leadweekly client calls ; provide clear,



data-driven updatesProactively manageescalationsand implement corrective actionsIdentify areas forprocess improvementand innovation✅ What We’re Looking ForProven experience managing customer service or call center teams.Strongpeople managementandmultitaskingabilitiesAdvancedExcel skills– confident with formulas, analysis, and dashboardsExcellent verbal and written communication skillsExperience with multilingual teams and international client communicationKnowledge of CRM systems, workforce tools, and customer support software is a plusWhy Join Us?Work with adiverse, global teamLeadhigh-impact international projectsPure work from office - no work from home everGreat exposure toclients across multiple geographiesRoom for growth, ownership, and innovationApply nowif you’re ready to lead with confidence, drive change, and make an international impact.Salary- 5.50LPA - 6LPAAddress:LiveSalesmanD-27, Sector-3, NOIDA, Uttar Pradesh, India2 minutes' walk from Noida Sector-16 Metro StationAishwarya - Global Talent Recruiter & HRDirect: +91 98189 44655, 98187 24655

📌 Team Lead (Mumbai)
🏢 Livesalesman
📍 Mumbai