Remote: Hybrid

We are looking for an Operations Manager accountable for the consistency, quality, and structure of Neurones IT Asia's Managed Services delivery across the region for our Bangalore location.Key responsibilities:You will be accountable for the consistency, quality, and structure of Neurones IT Asia's Managed Services delivery across the region.The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.Three core missions define this role:Run: ensure operational performance and SLA achievement across all accounts.Build: bring structure to our delivery model by enforcing best practices, standardizing processes, and raising the maturity of the SDMs.Support growth:



contribute to pre-sales and tender responses by formalizing our operational know-how into reusable assets.Required Skills & Qualifications:10 to 15 years in an IT Services / Managed Services workplace.At least 5 years in an Ops Manager, Senior SDM, or Head of Delivery role within a service center setup.Proven track record managing teams of 30+ across multiple clients and technologies.Direct exposure to international clients (APAC, Europe preferred), comfortable working with multicultural stakeholders.Hands-on experience with both shared and dedicated delivery models.Experience contributing to pre-sales activities (RFP responses, client presentations) is mandatory.Infrastructure & Cloud: Windows/Linux, AWS/Azure/GCP, VMware, monitoring stacks.Application support & DataOps: AMS principles, ETL/batch job monitoring, API health.Observability tooling: experience with at least one industry-standard platform.Ticketing/ITSM: ServiceNow, Jira Service Management or equivalent.ITIL v3 or v4 certified, working knowledge of Agile/SCRUM.

📌 Operations Manager (Mumbai)
🏢 Neurones IT India
📍 Mumbai