Job Title:

Customer Experience Advisor (Fresher & 6 + months Experience)Location:

Hyderabad, TelanganaDepartment:

Operations (International Chat Process & Voice Process)Report To:

Team LeaderRole Overview:

Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.Key Responsibilities:Handle queries on chat, Email and Calls as per processDeliver consistent, high-quality customer experience in every interactionResolve concerns efficiently; escalate complex issues as requiredFollow SOPs, maintain accurate documentation, and adhere to schedule & quality standardsRequired Skills and Qualifications:Undergraduate or Graduate (with no pending backlogs)Robust communication skills (verbal & written)Excellent typing speed for chat Process (40 WPM with 90% accuracy)Manage multiple customer interactions while ensuring a positive experienceAccurately capture customer details and resolve issues with precisionRequirement:

Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Mumbai)
🏢 VXI Global Solutions
📍 Mumbai