Job Type: Full-time

Location: PuneEmployment Type: Full-timeAbout GowitekGowitek is an innovation-driven company specializing in AI, agentic AI, IoT, and advanced analytics. We deliver intelligent, data-driven solutions that empower organizations to improve efficiency, unlock new opportunities, and thrive in a digital-first world.Role OverviewWe are looking for aTech Support Executiveto provide frontline technical assistance to customers and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. While the primary focus is technical support,good-to-have DevOps knowledgewill be an added advantage, enabling smoother deployments and operational efficiency in managed services.Key ResponsibilitiesTechnical SupportProvide timely support to customers via email, chat, and calls.Diagnose and resolve hardware, software,



and networking issues.Document solutions and maintain a knowledge base for recurring issues.Assist with onboarding and training of recent users.Internal IT SupportSupport Gowitek employees with day-to-day IT needs (systems, accounts, devices).Manage user access, endpoint security, and compliance with IT policies.Ensure smooth functioning of collaboration tools and internal infrastructure.Good-to-Have: DevOps KnowledgeBasic understanding of CI/CD pipelines and automation tools.Familiarity with cloud platforms (AWS, Azure, GCP).Exposure to monitoring tools (Grafana, Prometheus, ELK).Ability to assist in deployments and application maintenance in customer infrastructure.Qualifications & SkillsBachelor’s degree in Computer Science, IT, or related field.1–2 years of experience in technical support or IT support roles.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Familiarity with Windows/Linux environments and networking basics.Bonus:Exposure to DevOps practices, cloud platforms, and automation tools.

📌 Technical Support Executive (Mumbai)
🏢 Gowitek | Agentic AI + Digital Transformation Partner
📍 Mumbai