Remote: Remote

Location: Work From Home (Remote)Working Days: 6 Days – Rotational OffsShift: US ShiftExperience: 2–3 YearsAbout the Role:We are looking for an experienced Retention Specialist to handle existing customers, understand their concerns, and provide effective solutions to improve customer satisfaction and retention.Key Responsibilities:- Handle existing customers and build strong, long-term relationships.- Identify customer concerns, understand their requirements, and provide appropriate solutions.- Proactively engage with customers who may be at risk of leaving and take appropriate retention measures.- Resolve customer issues efficiently while maintaining a positive customer experience.- Handle customer queries and concerns through relevant communication channels.- Follow up with customers to ensure their concerns have been resolved satisfactorily.- Analyze customer concerns and identify potential reasons for customer churn.- Coordinate with internal teams to resolve customer issues and improve the overall customer experience.- Meet defined customer retention, resolution, and service-quality targets.- Maintain professionalism and empathy while handling difficult or dissatisfied customers.Requirements:- 2–3 years of relevant experience in Customer Retention- Candidates with pure sales experience are not preferred; relevant customer retention/customer support experience is required.- Excellent verbal and written communication skills.- Strong customer-handling and relationship-management skills.- Excellent problem-solving and decision-making abilities.- Ability to understand customer concerns and provide effective solutions.- Solid listening and interpersonal skills.- Ability to handle difficult or dissatisfied customers with patience and professionalism.- Comfortable working independently in a Work From Home environment.- Comfortable working in US shifts.

📌 Retention Support Specialist (Jharkhand)
🏢 BPRJ
📍 Jharkhand