Role & responsibilities

Domain & Technical Leadership

- Own the end-to-end Network & Security tower strategy, architecture governance, and operational performance.
- Provide technical leadership across:
- Palo Alto Firewalls
- Arista Switching Infrastructure
- Enterprise Wireless Networks
- Agni NAC
- WAN, LAN and Internet Connectivity
- VPN and Remote Access Technologies
- SD-WAN and Branch Connectivity
- Load Balancers and Network Security Controls

- Act as the highest-level escalation point for critical incidents and major outages.
- Define and maintain enterprise standards, policies, and operational procedures.
- Lead infrastructure lifecycle management, technology refresh, and modernization initiatives.

Global Network Operations Management

- Manage availability, capacity, and performance of a global network estate covering:
- 29 locations across multiple countries
- 2,000+ routers, firewalls and switches
- 3,000+ wireless access points

- Ensure highly available, resilient, and secure network operations.
- Drive proactive monitoring, event correlation, and operational observability.
- Establish fault avoidance and predictive maintenance practices.
- Implement network optimization initiatives to improve end-user experience.
- Govern ISP, telecom, and OEM relationships.

Service Delivery & Operational Excellence

- Own service delivery performance for the Network & Security tower.
- Ensure achievement of all:
- SLAs
- OLAs
- Customer Satisfaction Metrics
- Contractual Commitments

- Drive ITIL-based Incident, Problem, Change and Major Incident Management processes.
- Lead operational reviews and service governance meetings.




- Develop and execute service improvement plans.
- Drive operational maturity through automation and standardization.

Reliability Engineering & Continuous Improvement

- Establish a culture focused on reducing operational risk and improving service reliability.
- Drive measurable improvements in:
- Incident Reduction
- Major Incident Prevention
- Mean Time to Restore (MTTR)
- Mean Time Between Failures (MTBF)
- Availability Metrics
- First-Time Resolution Rates

- Conduct trend analysis and root cause reviews for recurring issues.
- Lead implementation of self-healing and automated remediation solutions.
- Improve monitoring coverage and observability capabilities.

Security Governance & Compliance

- Ensure network and security infrastructure complies with:
- ISO 27001
- SOC
- PCI-DSS
- Data Privacy Requirements
- Client Security Standards
- Regulatory and Audit Obligations

- Support internal, external, customer, and regulatory audits.
- Partner with Cyber Security teams to strengthen security posture.
- Ensure timely remediation of vulnerabilities and audit findings.
- Govern firewall policies, network segmentation, access controls, and NAC standards.

Risk Management & Business Continuity





- Own risk identification and mitigation across network and security services.
- Ensure network resiliency, disaster recovery readiness, and business continuity compliance.
- Conduct regular resilience testing and failover exercises.
- Maintain and review operational risk registers.

Vendor & Stakeholder Management

- Serve as the primary interface for client leadership on all Network & Security matters.
- Manage relationships with:
- OEM Partners
- Telecom Providers
- Managed Service Providers
- Security Vendors

- Lead executive communications during major incidents.
- Present operational performance, risks, and improvement opportunities to senior leadership.

People Leadership

- Lead and manage a team of approximately 70 network and security professionals.
- Build a robust leadership bench comprising managers, leads, architects, and SMEs.
- Drive workforce planning, succession management, and career development.
- Establish technical certification and skill-development programs.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Manage performance, employee engagement, retention, and talent development initiatives.

Success Metrics

The Domain Leader will be measured on:

- Network Availability and Uptime
- SLA and KPI Achievement
- Major Incident Reduction
- MTTR Improvement
- MTBF Improvement
- Security Compliance Scores
- Audit Findings Closure
- Change Success Rate
- Customer Satisfaction Scores
- Automation Adoption
- Cost Optimization Outcomes
- Team Engagement and Attrition Metrics

📌 Lead Network Security Engineer (Noida)
🏢 Kyndryl
📍 Noida