Role & responsibilities

- Create, manage, and track Work Orders (WO) and Purchase Orders (PO) to ensure timely service delivery and operational efficiency.
- Utilize Salesforce (SFDC) to process customer requests, maintain order records, and monitor work order status.
- Coordinate the ordering of spare parts and materials required for customer service activities.
- Act as the primary point of contact for customers and business partners, providing regular updates on order status and issue resolution.
- Manage customer expectations through effective communication and proactive follow-up.
- Collaborate with internal teams, suppliers, and external stakeholders to ensure smooth execution of service requests.
- Investigate and resolve operational issues, escalating critical concerns through appropriate channels when necessary.
- Maintain accurate documentation and records related to orders, inventory, customer interactions, and service activities.
- Draft and communicate formal business correspondence, including customer notifications, status updates, and escalation reports.
- Analyze and resolve practical business challenges by applying problem-solving and decision-making skills.
- Prioritize multiple tasks effectively in a fast-paced environment while maintaining quality and accuracy.




- Support process improvement initiatives to enhance operational performance and customer satisfaction.
- Work closely with team members and cross-functional departments to achieve organizational objectives and service excellence.

Required Qualifications & Skills:

- Bachelor's Degree in Business Administration, Management, Business & IT, or a related field.
- Excellent verbal and written communication skills in English.
- Solid customer service, stakeholder management, and relationship-building abilities.
- Experience with Salesforce (SFDC), Work Order Management, and Purchase Order processing.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Windows-based applications.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple priorities, portfolios, and deadlines effectively.
- Excellent organizational and time management skills.
- Ability to work independently as well as collaboratively within a team environment.
- Strong attention to detail and commitment to maintaining accurate documentation.
- Professional, cooperative, and customer-focused mindset.

Looking for immediate joiner only

International voice exp mandatory

Excellent communication

Shift - Night shift

Drop your CV -
[email protected] / (phone hidden)
Subject line - WOM - Bangalore

📌 Work order management (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru