As a Customer Support Specialist, youll be the first point of contact for customer inquiries via chat, email, and phone. Your role includes troubleshooting, providing guidance, and ensuring clients optimize their use of our platform. This entry-level position offers growth opportunities within a fast-paced SaaS company.
Responsibilities
• Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
• Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
• Problem Solving: Troubleshoot issues, advocate for customer needs, and escalate complex cases.
• Continuous Improvement: Create knowledge base resources and enhance support processes.
Qualifications
• Experience: 0-2 years in customer support (SaaS or electronics manufacturing preferred).
• Skills: Solid communication, problem-solving, organizational, and technical aptitude.
• Attributes: Proactive, empathetic, self-motivated, and team-oriented. • Preferred: Familiarity with supply chain software or tools like Zendesk.
📌 Customer Support Specialist (Surat)
🏢 Triveni Global Consulting
📍 Surat
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