Job Description

Responsible for executing day-to-day operational tasks within a defined business process, ensuring accuracy, timeliness, and adherence to quality standards. This role involves handling transactions, resolving queries, and supporting continuous process improvement.

Key Responsibilities

- Execute assigned tasks (data entry, transaction processing, customer queries, documentation review, etc.)
- Ensure accuracy and compliance with process guidelines, SOPs (Standard Operating Procedures), and quality benchmarks
- Identify and escalate process exceptions or discrepancies to the Manager
- Maintain and update process trackers, reports, and logs
- Meet individual and team productivity, quality, and targets
- Participate in training sessions and stay updated on process changes
- Support audits and quality checks
- Collaborate with cross-functional teams to resolve issues efficiently

Required Skills & Qualifications





- Bachelor's degree in finance and accounting
- 3-4 years of relevant experience
- Good communication skills (verbal and written)
- Basic computer proficiency (MS Excel, Word, Outlook)
- Strong attention to detail and accuracy
- Ability to work in rotational shifts (if applicable)
- Valuable typing speed (for data-entry-heavy roles)
- Problem-solving and time-management skills

Preferred Qualifications

- Prior experience in processing
- Familiarity with CRM tools or process-specific software
- Knowledge of the specific domain (banking)

Key Competencies

- Accuracy & attention to detail
- Customer orientation
- Team collaboration
- Adaptability to process changes
- Time management under pressure

📌 Process Associate - Accounts & Finance (Hyderabad)
🏢 Vivenns Global Priavate
📍 Hyderabad