19 Sep
|
Concentrix
|
Mumbai
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve exceptional performance standards.
- Develop and implement effective training programs to improve communication skills, product knowledge, and process efficiency.
- Collaborate with other teams to resolve complex issues and escalations in a timely manner.
- Analyze team metrics and provide data-driven insights to drive continuous improvement.
Job Requirements :
- 4-12 years of experience in an international BPO or call center environment.
- Proven track record as a Team Leader or Supervisor in managing high-performing teams.
- Robust understanding of international processes, including voice services and customer support operations.
📌 Team Lead (Mumbai)
🏢 Concentrix
📍 Mumbai