Key Skills Required

- DRA Certification (as per RBI/NISM guidelines)
- Collection experience.

- Robust Communication Skills in English and Malayalam / English And Tamil

- Debt Recovery & Collection Techniques

- Customer Handling & Negotiation

- Basic Computer Literacy (MS Excel, CRM tools, etc.)

- Time Management & Target Orientation

- Knowledge of RBI Guidelines for Debt Recovery

- Documentation & Record Keeping

- Empathy and Patience in Dealing with Customers

- Ability to Work Under Pressure

- Languages: Proficiency in ENGLISH and TAMIL is mandatory

Roles and Responsibilities:

- Contact delinquent customers through calls and follow-ups to recover pending dues.

- Verify and update customer information and loan/account status.





- Plan and execute recovery strategies as per assigned targets and timelines.

- Negotiate payment terms while maintaining professionalism and empathy.

- Maintain proper documentation of calls, commitments, and payment receipts.

- Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes.

- Coordinate with legal or field recovery teams if required for escalated accounts.

- Report daily/weekly recovery performance to the supervisor or team lead.

📌 Walk-in || Tele Caller-DRA- ( Ernakulam)
🏢 SIB Operations and Services
📍 Ernakulam