Responsibilities

• Supply & Vendor Management: Onboard, manage, and retain private bus operators and asset owners. Build sustainable partnership frameworks, resolve merchant queries, and establish seamless payout tracking structures.

• On-Ground Execution & Hub Operations: Oversee terminal operations, boarding lounges, smart hubs, and pitstops. Ensure highly efficient dispatch, on-time departures, and seamless terminal management.

• Service Level Agreements (SLAs) & Quality Assurance: Define and maintain rigorous standards for vehicle cleanliness, driver/crew behavioural training, onboard amenities (Wi-Fi, charging points), and passenger safety.

• Fleet Optimization & Yield: Collaborate with the product and revenue teams to maximize bus utilization, track route performance metrics, optimize vehicle routing layouts, and control operational costs.

• Incident Management & Crisis Control: Build 24/7 command center matrices for breakdown responses, alternative fleet deployment, customer safety incidents,



and real-time transit disruption management.

• Team Leadership: Build and manage cross-functional teams including Regional Operations Managers, Ground Operations Executives, Support Agents, and Route Auditors.

Required Qualifications & Skills:

• Experience: 12 years of core operations experience, with at least 3+ years in a leadership capacity at a prominent intercity bus aggregator, smart mobility platform, micro-mobility startup, or tech-first fleet operator.

• Tech-Savvy Mindset: Deep comfort using and optimising digital telemetry tools, internal automated dashboard platforms, route-mapping software, and fleet tracking SaaS.

• Analytical Prowess: Robust ability to manipulate data dashboards to identify supply gaps, bottleneck trends, operational leakages, and route-level P&L; opportunities.

📌 Head Operations (Noida)
🏢 Prowiz Mansystems
📍 Noida