19 Sep
|
Capgemini
|
Noida
Role & responsibilities
We are looking for enthusiastic and customer-focused freshers to join our Customer Support Voice Process team. The role involves handling customer queries, providing timely resolutions, and ensuring a positive customer experience over phone calls.
Preferred candidate profile
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and complaints effectively.
- Provide accurate information about products, services, and processes.
- Maintain customer records and update call details in the system.
- Meet quality and productivity targets.
- Ensure high levels of customer satisfaction.
Eligibility:
- Freshers are welcome to apply.
- Any Graduate / Undergraduate.
- Valuable verbal communication skills in English and regional language.
- Basic computer knowledge.
- Willingness to work in shifts
📌 Customer Support Executive (Noida)
🏢 Capgemini
📍 Noida