We are seeking a strategic, solution-driven Account Manager to lead client relationships, manage concurrent projects, and drive agency growth. You will act as the crucial bridge between client business goals and our internal creative and execution teams.

Key Responsibilities

1. Client Relationship Management
• Maintain strong, solution-oriented relationships with multiple clients simultaneously.
• Present agency credentials effectively and leverage them to win client confidence.
• Ensure timely response and proactive problem-solving for all client queries/requests.
• Maintain proper documentation of client communication and archive for reference.
2. Business Development
• Internal: Identify upselling and cross-selling opportunities with existing clients. Spot
potential leads through industry connects, events, and referrals, and share them with
the Business Development team.
• External: Collaborate with the creative and strategy teams to package new service
offerings and pilot internal initiatives that can be pitched to clients. Contribute ideas
for agency growth,



partnerships, and networking opportunities.
• Support in preparing case studies, credentials decks, and success stories for new
business pitches.
3.Strategic Understanding & Research
• Conduct industry and competitor research to understand clients business
setting.
• Provide actionable insights and support in building strategies aligned with client
objectives.
• Translate client briefs into clear, specific, and actionable items for internal teams.
4. Project Coordination & Delivery
• Coordinate with creative, planning, design, content, and execution teams to ensure
timely delivery.
• Follow up internally to ensure jobs are delivered as per committed timelines and
quality standards.
5.Financial Management
• Prepare accurate estimates and obtain client approvals.
• Ensure billing, invoicing, and collections are done on time.
• Track project budgets to avoid overruns.

📌 Client Service Manager (Mangalore)
🏢 Passio Communications
📍 Mangalore