19 Sep
|
Telus International
|
Gurugram
19 Sep
Telus International
Gurugram
Roles and Responsibilities :
- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, concerns, and issues in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-2 years of experience in an international BPO or call center setting.
- Strong communication skills for handling international calls and conversations effectively.
- Ability to work on night shifts (rotating schedules) as per business requirements.
- Basic computer knowledge for navigating through CRM systems and other relevant tools.
📌 International Voice Process Executive (Gurugram)
🏢 Telus International
📍 Gurugram