Job Title: ServiceNow Technical Lead

Overview:

- We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform-with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities.
- The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
- P3B-COTS - Technical Lead
- ITSM, CSM, Integration, Scripting, Domain Separation

Responsibilities:

- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
- Solid development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).




- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
- Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).
- Qualifications:
- Excellent communication, stakeholder engagement, and technical documentation skills.
- Bachelor's degree.
- ServiceNow Certification - Good to Have.
- Skills : - CSM,Virtual Agent,CMDB,and platform Integrations,JavaScript,Glide API,Business Rules,Client Scripts,Script Includes,UI Policies/Actions,ACLs,Flow Designer,and Delegated Development,Now Assist,GenAI capabilities,SDLC,Agile,Scrum,ServiceNow DevOps,technical lead,solution architect,architecture,soap,jira,azure,devops,stakeholder management,ui,customer service,servicenow,itsm,technical documentation,apis,solution architecture,scripting
- Location - Bangalore, Chennai, Hyderabad, Pune

📌 ServiceNow Technical Lead (Hyderabad)
🏢 Shashwath Solution
📍 Hyderabad