Role & responsibilities

- 2 to 4 years of experience in Customer Service, Commercial Operations, Order Management or Supply Chain, preferably within the pharmaceutical industry.
- Experience handling customer queries, orders, deliveries, invoicing and order-related issues.
- Strong Excel skills, including VLOOKUP/XLOOKUP, SUMIFS, Pivot Tables and basic data analysis.
- Experience using ERP systems knowledge of Power BI would be an advantage.
- Experience maintaining trackers, reports and KPIs and following up on outstanding actions.
- Solid written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
- Good organisational skills, with the ability to prioritise multiple tasks and meet deadlines.
- High level of attention to detail and accuracy.
- A proactive and customer-focused approach with a strong sense of ownership.

Preferred candidate profile

- Strong team player with a collaborative approach.
- Comfortable working in a fast-paced and changing environment.
- Confident in communicating with different levels of stakeholders.
- Analytical and comfortable working with data.
- Compliance-conscious and able to follow SOPs and regulatory requirements.

📌 Customer Support Executive (Vadodara)
🏢 Novumgen
📍 Vadodara