Role & responsibilities

The Front Desk Officer serves as the primary brand ambassador and coordinator at the showroom. This role is responsible for welcoming high-end clients, managing initial inquiries, and providing administrative support to ensure a seamless transition from showroom visitors to design consultations.

Key Responsibilities

Client Relations & Hospitality

- Greet showroom visitors with a skilled and welcoming demeanor.
- Introduce clients to the showroom layout and the custom furniture design process.
- Offer refreshments and maintain a luxury-standard hospitality experience.
- Filter initial design requirements to match clients with the right interior designer or sales consultant.

Administrative & Showroom Coordination

- Manage inbound communications including phone calls, emails, and online design consultation bookings.
- Coordinate the appointment calendar for design consultations and site measurement visits.
- Maintain the reception area and front-of-house displays to ensure they look pristine, organized, and well-lit.




- Log visitor details and project inquiries accurately into the CRM system.

Sales & Design Support

- Provide basic product information regarding wood types, fabric options, finishes, and production timelines.
- Process initial payments, booking deposits, and handle basic invoicing.
- Follow up with prospective clients who visited the showroom to schedule follow-up design reviews.

Preferred candidate profile

Role Requirements

- Experience: Minimum 1-2 years in high-end retail, hospitality, interior design, or luxury showroom environments.
- Skills: Excellent verbal communication, strong organizational skills, and a polished appearance.
- Tech Literacy: Proficiency with CRM software, Google Workspace/MS Office, and appointment scheduling tools.
- Knowledge: A passion for interior design, architecture, or furniture manufacturing is highly preferred.

📌 Front Desk officer (Mumbai)
🏢 Astronea Wardrobe
📍 Mumbai